Product Returns
Right of withdrawal
Under the agreement between us, you have the right to withdraw from any purchase within 14 calendar days. You do not have to give any explanation for your choice. The product or products must be in excellent condition, not used, worn or in any condition other than their original. The withdrawal period starts from the receipt of the products. Returned products must be properly packaged so as not to be damaged during transport.
The right of withdrawal is possible if an email is sent to moschosspyros@gmail.com with the indication "return" and reference of the order code, as well as the completed withdrawal request that can be found here. Alternatively, you can contact us by phone at 26510-20542 within the above deadline (14 days).
Please note that the products you wish to return must be accompanied by the necessary legal documents and receipts.
Each product should be sent in the package in which it was received, with the postal company Speedex and at our own expense, as long as the changes of the same order do not exceed once. In case the shipment is made with any other company, the shipping costs will be borne by you.
In case of exercising the right of withdrawal, we will refund the amount you paid within fourteen (14) calendar days from the day we received the product and if it meets the above conditions. The amount will be refunded in the same payment method selected during the order.
Attention! Refunds apply only to online purchases and not to physical store purchases.
Finally, refunds are not made on the items that are on sale.
In case your order was shipped to Cyprus, then the shipping costs of the change or return will be borne by you.
Right of return-replacement
In case of a real defect or lack of contracted property, the buyer is entitled to withdraw, as mentioned above, alternatively without charge: a) repair of the product or b) replacement or c) reduction of the price in proportion to the defect.
The consumer has the right to demand the correction or replacement of the product free of charge if:
The order is executed incorrectly, ie the item that is delivered is different from the order or the wrong quantity or defective product or damaged packaging. The consumer should contact the store within 48 hours of receiving the product at 26510-20542 or email: moschosspyros@gmail.com and fill in the online product return form which is here, in order to point out the problem and his return approved. If it is a product that does not correspond to the order, it has not been used and it is in its packaging in condition which it was received. In any case, the product must be returned with all the necessary legal documents and receipt and in its original packaging.
Returns are made with the postal company Speedex at our own expense. In case the returned products are damaged or incomplete the www.moschosspyros.gr has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally offset his claim against the customer's claim.
